Job Details

Customer Service Representative

Job Description:

Ro Health is an award-winning Health Care Staffing Company that is looking for a talented professional to join our After-Hours Support Team. Please review the details on the position and let us know if joining our rapidly-growing company in this role sounds like a good fit!

Job Impact

Health care is an around-the-clock industry. As a member of Ro Health's After-Hours Support Team, you will be an extension of our office teams and will help to maintain the high level of service we deliver our Clients and Providers. You will be responsible for the crucial functions of scheduling and preparing employees for their assignments caring for medically fragile children, needy populations and elderly patients. This means dealing with urgent and often stressful situations on a regular basis. You will also play a large part in a variety of important office functions like journaling communications and resolving minor issues.

Job Duties

• Weekend/after-hours staffing and scheduling coordination
• Review email messages and voicemails and complete necessary follow-up item
• Deal with regular urgent and stressful situations with poise and patience
• Confirming availability and schedules of Per Diem Healthcare Providers
• Documenting each call and reporting to branch offices
• Master and utilize our Customer Relationship Management and scheduling software
• Attend regular team meetings to help with team-building and performance improvement
• Special projects as needed

What are we Looking For?

• A reliable individual with a professional demeanor
• A resilient problem solver
• A connector & relationship builder
• Strong written and verbal communication skills
• Compassionate & caring individual
• Someone who is organized & detail-oriented
• Experience with CRM or Scheduling Technologies is a big plus!
• At least one year of Healthcare Experience or as a Patient Care Management or Customer Service Representative
• Education: High School Diploma or Higher
• Availability for additional coverage as needed
• Must be available during Holidays that fall within scheduled days
• Must have reliable internet and be in an area with strong cell phone service

Please apply today and a hiring manager will contact qualified applicants as soon as possible.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching

Job Details

City : Butte

State : MT

Pay Rate :