Job Details

19.32 per hour | Butte, MT, USA | Hourly | Distribution Operations - MT | Regular Full TimeMobile Dispatcher - Step 1Work Location : Butte, MTPay range : $19.32 per hour (per Collective Bargaining Agreement--CBA)$1.00 per hour Shift Premium (per CBA)Three potential step increases with performance progressionAnnual pay increases in May of each year subject to the CBAEmployment Status: Regular Full-timeExternal candidates apply at northwesternenergy.comInternal candidates apply through iConnect ( .About this position:The Mobile Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Dispatcher also monitors and answers radio traffic in order to dispatch service personnel.We offer great benefits:NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Tuition reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunitiesPaid parental leavePaid bereavement leavePaid training opportunitiesPaid time off starting on your first day, plus 11 paid holidaysBenefits may vary by position or as negotiated as part of a collective bargaining agreement.About this job:Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area SupervisorsManage and modify gas and electric service ordersDemonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processesPerform required shift work to include days, weekends, nights, holidays and call outsRotating 12 hour shifts that start at 6:00AM and 6:00 PMWork Schedule Posted 6 months in advanceWork overtime including evenings and weekends in response to acute service needsAssure positive working relationships with technicians, Controllers, and field crews/managementComplete required trainings and monthly meetingsDispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfactionWork effectively within a team environment and other work groups to accomplish organizational goalsDemonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendanceJob time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walkingAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesAm I right for this job? Here's the success profile:Demonstrate and maintain a good safety recordMust possess strong interpersonal communication skillsHigh school diploma or equivalent, advanced education is preferredAbility to perform basic math functionsProficient with computers, web applications, and related equipmentExcellent communication skills are requiredGood organizational and technical skills are necessaryAbility to plan and prioritize dispatching responsibilitiesHigh volume dispatching and customer service experience preferredRequisition #4608Posting Dates: November 07, 2024 through November 21, 2024Department/Division: Distribution Operations - ControlEmployment Physical: Not RequiredDrug Test: RequiredBackground Check: RequiredRelocation Benefit: NoneTelecommuting: NoneWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-###-#### or at ...@northwestern.com .